Resume, Carol Bales

Interaction designer with concentration in user-centric design
17 years of experience in the field of interactive media and web application development
Strong leadership abilities in information architecture and project development
Experienced project manager, leading project from concept through production and delivery
Experience applying principles of usability and accessibility
Experience developing applications for Finance, Hospitality, Consumer Packaged Goods,
Governmental and eCommerce industries
Experience with multiple delivery platforms including Internet, Intranet, kiosk, CD-ROM
Excellent communication skills

Please see each portfolio section for details on projects and responsibilities.

Senior Information Architect

2/99 to present

As a Senior Information Architect I lead activities to design and document the functional flow, navigation and organization of content for an application or website. I am experienced with all phases of the process from user research to requirements to design and development. Interaction design activities can include heuristic evaluation, requirements gathering, persona development, and creation of navigational flow charts and wireframes.

Clients:

IBM
InterContinental Hotels Group
Cartoon Network
Cingular Wireless
HP
USWeb
WestWayne

Projects:

U.S. IRS Intranet
georgia.gov
FusionFall.com
ICHotelsgroup.com
Coca-Cola Intranet
Price-waterhouse Coopers Intranet
Ryder Logistics
Siemens ICN Intranet
Harrahs.com
Prudential Financial Digital Branding
RussellAthletic.com
Florida’s Natural Internet Marketing
Tensarcorp.com
Cingular Observational Study

Information Architect / Interactive Producer

3/97 - 2/99

As an Information Architect / Interactive Producer, I managed the design and development of interactive projects and was regularly responsible for the information design.

Clients:

Elemental Interactive
iXL/Floyd Design
Mindflex
Still Current Development
Health Science Media

Projects:

Time Warner Training CD
Bayer Interactive Kiosk
Blockbuster Presentation

Manager, Presentation Services

MCI Telecommunications Corp.
Atlanta, GA
2/95 - 2/97

As Presentation Services Manager, I supervised a team of Interactive Media Producers within the sales and marketing division. Rapid development included Internet/Intranet applications, interactive multi-media presentations on CDROM and PDF.

*Multimedia Designer* Still Current Design, Inc. Atlanta, GA. 1/92 - 5/94	Designed and produced graphic interfaces for various multimedia kiosks, specializing in economic development and utilities industries.

*Publications Specialist* Windsor Group, Inc. Atlanta, GA 8/90 - 1/92	Produced collateral materials for this automobile insurance company in a desktop publishing role.

*Graphics Specialist* Med Images, Inc. Knoxville, TN 11/88 - 8/90	Designed and produced marketing materials for this start-up company, specializing in the production of medical transcriptions with color photos. Also managed printing and distribution of medical reports.

*Electronic Artist* Digital A.V. Knoxville, TN. 11/86 - 11/88	Designed and produced computer graphic illustrations for this start-up company. Edited and compiled "electronic brochures," consisting of video, computer graphics and narration.

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The Interactive Media Alliance Board Member 1997-1998	1997-1998, Membership Committee Chair 1998 Executive Board Member

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Georgia Institute of Technology
(2009)

MS in Human-Computer Interaction
Student

University of Tennessee at Knoxville
1986

BFA in Studio Art, concentration in painting.

Graduated with Honors.

Studied graphic design and computer programming as well, in order to prepare for a career in computer graphics.

Served as Co-Chair of the Student Art League in 1986.

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carolbales@mindspring.com