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Work HistoryProfessional OrganizationsEducationContact Information
Information Design PortfolioProject Management PortfolioDesign & Illustration Portfolio

 
OBJECTIVES


 
PROFESSIONAL STRENGTHS

  • Interaction designer with concentration in user-centric design
  • 17 years of experience in the field of interactive media and web application development
  • Strong leadership abilities in information architecture and project development
  • Experienced project manager, leading project from concept through production and delivery
  • Experience applying principles of usability and accessibility
  • Experience developing applications for Finance, Hospitality, Consumer Packaged Goods,
  • Governmental and eCommerce industries
  • Experience with multiple delivery platforms including Internet, Intranet, kiosk, CD-ROM
  • Excellent communication skills


 
WORK HISTORY
Please see each portfolio section for details on projects and responsibilities.
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Senior Information Architect

2/99 to present


As a Senior Information Architect I lead activities to design and document the functional flow, navigation and organization of content for an application or website.  I am experienced with all phases of the process from user research to requirements to design and development. Interaction design activities can include heuristic evaluation, requirements gathering, persona development, and creation of navigational flow charts and wireframes.


Clients:
  • IBM
  • InterContinental Hotels Group
  • Cartoon Network
  • Cingular Wireless
  • HP
  • USWeb
  • WestWayne
Projects:
  • U.S. IRS Intranet
  • georgia.gov
  • FusionFall.com
  • ICHotelsgroup.com
  • Coca-Cola Intranet
  • Price-waterhouse Coopers Intranet
  • Ryder Logistics
  • Siemens ICN Intranet
  • Harrahs.com
  • Prudential Financial Digital Branding
  • RussellAthletic.com
  • Florida’s Natural Internet Marketing
  • Tensarcorp.com
  • Cingular Observational Study
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Information Architect / Interactive Producer 

3/97 - 2/99

As an Information Architect / Interactive Producer, I managed the design and development of interactive projects and was regularly responsible for the information design.

Clients:
  • Elemental Interactive
  • iXL/Floyd Design
  • Mindflex
  • Still Current Development
  • Health Science Media
Projects:
  • Time Warner Training CD
  • Bayer Interactive Kiosk
  • Blockbuster Presentation

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Manager, Presentation Services

MCI Telecommunications Corp.
Atlanta, GA
2/95 - 2/97

As Presentation Services Manager, I supervised a team of Interactive Media Producers within the sales and marketing division. Rapid development included Internet/Intranet applications, interactive multi-media presentations on CDROM and PDF. 
  
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Multimedia Designer

Still Current Design, Inc.
Atlanta, GA. 
1/92 - 5/94

Designed and produced graphic interfaces for various multimedia kiosks, specializing in economic development and utilities industries.


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Publications Specialist

Windsor Group, Inc.
Atlanta, GA 
8/90 - 1/92

Produced collateral materials for this automobile insurance company in a desktop publishing role.




Graphics Specialist

Med Images, Inc.
Knoxville, TN 
11/88 - 8/90

Designed and produced marketing materials for this start-up company, specializing in the production of medical transcriptions with color photos.  Also managed printing and distribution of medical reports.




Electronic Artist

Digital A.V.
Knoxville, TN. 
11/86 - 11/88

Designed and produced computer graphic illustrations for this start-up company.  Edited and compiled "electronic brochures," consisting of video, computer graphics and narration.


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The Interactive Media Alliance
Board Member
1997-1998
1997-1998, Membership Committee Chair 
1998 Executive Board Member


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EDUCATION

Georgia Institute of Technology
(2009)
MS in Human-Computer Interaction
Student

University of Tennessee at Knoxville
1986 
BFA in Studio Art, concentration in painting. 

Graduated with Honors.

Studied graphic design and computer programming as well, in order to prepare for a career in computer graphics.

Served as Co-Chair of the Student Art League in 1986.

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CONTACT

carolbales@mindspring.com